Monitoring - We have addressed the issue to improve the processing performance and now observe improved response times. We will continue to monitor the situation.
Mar 19, 2024 - 10:33 CET
Investigating - We have noticed a degraded performance of the system. We are currently looking into it.
Thank you for your patience.

Mar 19, 2024 - 10:06 CET

About This Site

Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Past Incidents
Mar 19, 2024

Unresolved incident: Downgraded Performance.

Mar 18, 2024
Resolved - We have identified and addressed the issue. The system performance should be back at normal.
Mar 18, 17:15 CET
Investigating - We have noticed a degraded performance of the system. We are currently looking into it.

Thank you for your patience.

Mar 18, 16:44 CET
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - We have fixed the issue.
Mar 12, 15:46 CET
Identified - We were reported cases where the accounting report does not respect the date and time filter. We have identified the cause and are working on resolution of the problem.
Mar 12, 15:31 CET
Resolved - From our monitoring we are not seeing the problem ocuring anymore.
Mar 12, 09:27 CET
Monitoring - Our engineers have managed to fix the issue. We will be monitoring the issue to make sure we did not miss anything.
Mar 11, 18:55 CET
Update - We are still in the investigation phase of what could be causing the report not to load. We will update you as soon as we will gather some more information.
Mar 11, 16:54 CET
Update - Our engineers are still investigating the potential solutions. Thank you for your patience!
Mar 11, 15:41 CET
Investigating - Thank you for your patience. We’ve thoroughly tested the solution, but unfortunately, it didn’t yield the expected results. Our team is actively investigating the issue, and we’ll keep you informed as soon as we make progress
Mar 11, 13:45 CET
Identified - We have prepared a fix and we are currently working on deploying it on production. We will monitor whether the fix has worked.
Mar 11, 12:45 CET
Update - We are currently in the phase of running a few tests to see if the fix will work and we'll start preparing the fix for the deployment on production environment.
Mar 11, 11:56 CET
Update - We have found out that the issue does not seem to be on the data side, but rather on the application itself. We are still investigating what could've changed to cause this and are working on prompt resolution.
Mar 11, 10:57 CET
Investigating - We have been notified about accounting report not being able to be opened. We are currently in the phase of investigating the issue and are working towards resolution.
Mar 11, 10:04 CET
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Resolved - After reverting the breaking changes and migration of affected data we didn't detect any further issues. The incident has been resolved.
Mar 9, 00:55 CET
Monitoring - We have successfully migrated the availability adjustments to maintain expected behavior and we will keep on monitoring the situation.

We recommend affected partners to check availability adjustments fetched between February 29th and March 8th, and perform full synchronization from February 29th. If you need assistance, please reach out to partnersuccess@mews.com

Mar 8, 20:34 CET
Update - We have reverted the behavior, newly created availability adjustments won't be affected.

We are working on migration of previously created availability adjustments.

Mar 8, 15:33 CET
Update - We are working on reverting the behavior and fix of the underlying data. Partners may need to refresh their data after we deploy a fix.
Mar 8, 14:33 CET
Identified - We have identified a breaking change in handling of Availability Adjustments which affects Connector API. Affected endpoints are availabilityAdjustments/getAll and availabilityBlocks/getAll (with extent for Adjustments enabled).

On these endpoints the Availability Adjustments created after February 29th, 9:42 UTC, were merged into larger blocks, causing unexpected change of behavior for partners.

Mar 8, 14:06 CET
Mar 8, 2024
Resolved - Following our recent updates to VAT levels for the Czech Republic and Switzerland to align with the latest legislation, we have directly communicated a step-by-step process to our customers. This guidance is designed to assist in resolving any discrepancies that may have arisen due to these changes. We are dedicated to supporting you through this adjustment and encourage anyone needing additional assistance or who has not received our communication to reach out to our support team. Your seamless experience and satisfaction remain our top priority.
Mar 8, 17:04 CET
Monitoring - A fix has been made, and all VAT levels in the Czech Republic and Switzerland have been updated according to new legislations.

If you have already closed a bill with incorrect VAT information on it
and/or your property's Editable history window is shorter than 8 hours, we would advise you to:

1. Rebate the already closed items with incorrect VAT
2. Create a new Additional service with the "Has overridable price" enabled, and correct VAT (Admin rights, or the Create a service user privilege needed)
3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones
4. Close the bill & send it to your client

For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US

Jan 1, 07:55 CET
Update - The update for Switzerland is currently in progress.

If you have already closed a bill with incorrect VAT information on it
and/or your property's Editable history window is shorter than 8 hours, we would advise you to:

1. Rebate the already closed items with incorrect VAT
2. Create a new Additional service with the "Has overridable price" enabled (Admin rights, or the Create a service user privilege needed)
3. Add this new item with the right VAT level to Open bill items to balance out the Rebated ones
4. Close the bill & send it to your client

For more information on creating new Additional service products, please visit: https://help.mews.com/s/article/create-or-delete-an-additional-service?language=en_US

Jan 1, 07:29 CET
Identified - We have identified the issue and partly resolved it.
In the Czech Republic, affected items posted between 12:00am and 2:00am have been migrated to the correct VAT of 12%.

Our Tech Teams are now working on the Switzerland VAT migration.

Jan 1, 07:07 CET
Investigating - We are currently investigating an issue with VAT levels not being fully updated according to the new legal environment requirements. The affected countries are the Czech Republic and Switzerland.

For the Czech Republic, items posted exactly at 12:00:00 AM on January 1, 2023, remained at a 10% VAT level.
For Switzerland, all postings remained at original VAT levels - 2.5.%, 3.7%, 7.7%.

We recommend that you refrain from closing bills or issuing invoices until the issue is resolved.

Jan 1, 05:45 CET
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 04:57 CET
Monitoring - We have deployed a fix and we are currently confirming whether it has fixed the issue.
Mar 6, 04:40 CET
Update - We are still working on a fix, we expect to have the next update in 1 hour.
Mar 6, 03:31 CET
Identified - We have identified the issue and we are implementing a fix.
Mar 6, 02:55 CET
Investigating - We are currently investigating an issue with some of our customers not being able to generate invoices - getting error message "Oops, something went wrong". We will provide an update soon.
Mar 6, 02:32 CET
Mar 5, 2024

No incidents reported.