All Systems Operational

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Having trouble? Troubleshoot performance issues, check historical uptimes for app.mews.com or api.mews.com, or email us at support@mews.com.

In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information.

Operations Operational
Guest Journey Operational
Business Intelligence Operational
Payments Operational
Open API Operational
Marketplace Operational
Aircall Inbound calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web throughput ?
Web response time ?
API throughput ?
API response time ?
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - The different behaviors observed by several clients are result of changes in the underlying technology necessary to improve the search functionality in the long run. Some of the changes have been disabled and will be introduced again after review.
Mar 26, 19:02 CET
Update - Most of the search functionality is working as expected. We are narrowing down issues with specific cases where the behavior doesn't work as expected.
Mar 26, 17:36 CET
Investigating - Customers are reporting issues with search results not showing the existing customers or companies correctly.
We are investigating the cause and will provide further update soon.

Mar 26, 15:36 CET
Mar 25, 2024
Resolved - Some customers were experiencing issues with search results not showing the existing customers or companies. Issue should have been resolved, but we are still monitoring the situation.
Mar 25, 21:30 CET
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 13:57 CET
Monitoring - A hotfix has been deployed and the search should be fully operational again.
Mar 19, 13:43 CET
Identified - We identified that with recent changes we deployed a bug which forwarded all search requests for companies to wrong index.
We are working on a fix.

Mar 19, 13:30 CET
Resolved - We are pleased to inform you that the system has been performing normally for the past hour. The recent issue is resolved.
Rest assured, we will continue to closely monitor the system’s performance.

Mar 19, 11:23 CET
Monitoring - We have addressed the issue to improve the processing performance and now observe improved response times. We will continue to monitor the situation.
Mar 19, 10:33 CET
Investigating - We have noticed a degraded performance of the system. We are currently looking into it.
Thank you for your patience.

Mar 19, 10:06 CET
Mar 18, 2024
Resolved - We have identified and addressed the issue. The system performance should be back at normal.
Mar 18, 17:15 CET
Investigating - We have noticed a degraded performance of the system. We are currently looking into it.

Thank you for your patience.

Mar 18, 16:44 CET
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.