- We have successfully recovered all the recoverable data that have been corrupted during the incorrect migration. That means all open items that had incorrect VAT rates and all price settings. Therefore it's safe again to start closing bills. For the items that have already been closed on a bill, we did leave them as they are in order not to modify the closed bills. We started engaging directly with all the impacted clients and working on resolution of those closed bills. And we continue to monitor the situation in order to resolve all possible issues that might still arise.
We strongly recommend that you check your pricing setup and future items. If you encounter anything that still does not look correct, let us please know at firstname.lastname@example.org
. We'd like to apologize again for this issue and for the inconvenience this must have caused you. Since this was pretty major incident, we will immediately start working on a detailed postmortem, that will explain what happened and what measures we will put in place so that something similar does not occur again.
Jul 2, 23:26 CEST
Update - We've progressed with the recovery, now we are finalizing several remaining items and corner cases that are the most difficult to fix. We'd like to apologize and thank for the patience so far, it's definitely taking more time than it should have. We will update you when the system is fully operational and closing bills becomes safe again.
Jul 2, 17:19 CEST
- Applicable to hotels in Austria, Germany & Czech Republic ONLY
Unfortunately we had a bug in the migration of the VAT changes, this caused some errors in the VAT setup. We have now successfully reverted the vast majority of the data from a backup and will continue working on several remaining issues to ensure 100% accuracy.
We ask all hotels in Austria, Germany and Czech Republic to manually verify the VAT rates assigned to every Product, Rates and Services in the settings of their hotel/hostel. Once you have verified this, kindly e-mail us at email@example.com
as soon as possible with the outcome of your investigation.
Once we hear from you, we will run another check, to ensure that all open items are then correctly showing the right VAT rates.
Jul 2, 10:24 CEST
Update - The recovery is taking longer than expected, but we're moving forward and already fully recovered part of the data. We're continuing to work on the reminder.
Jul 2, 04:50 CEST
Identified - We have identified root cause of the issue and are now working on recovery of the corrupted data from our backup.
Jul 2, 01:27 CEST
Update - We are continuing to investigate this issue and identified that also Czech Republic is impacted.
Jul 2, 00:20 CEST
Investigating - We're investigating an issue related to changes in taxation in Germany and Austria. Until further notice, we recommend not to close any bills until we identify the root cause and resolve the issue. We'll keep you updated here.
Jul 1, 23:49 CEST