Mews Status

All Systems Operational

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Operations Operational

Guest Journey Operational

Business Intelligence Operational

Payments Operational

Open API Operational

Marketplace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web throughput

Response time

Past Incidents

Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Mews Kiosk is showing a Fatal Error Message

Resolved - The issue has been completely resolved and all systems are now operational again.
Dec 2, 16:37 CET

Monitoring - We have released the fix at 12:34 GMT time. We are monitoring the incident now to confirm it is resolved.
Dec 2, 14:32 CET

Update - The team has fixed the issue and we are releasing the fixed version soon (within 1h) the issue should be resolved. We will keep monitoring the incident after we release the fix.
Dec 2, 12:37 CET

Identified - We have identified the root cause. And the team is working on a fix.
Dec 2, 12:01 CET

Update - During the investigation we found out that this actually affects our Connectivity partners as well. We are still investigating the issue.
Dec 2, 11:47 CET

Update - We have investigated that this affects only some devices, mainly in the timezones where the difference from the GMT is negative.
Dec 2, 11:35 CET

Investigating - We are currently investigating an error that cause the kiosk to show "Fatal Error Message" on screen while the user is doing Check-In.
Dec 2, 11:20 CET

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Channel manager queue outage

Resolved - This incident has been resolved. All reservations has been created and inventory has been synchronized
Nov 23, 07:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 23:05 CET

Update - We are recovering affected connections
Nov 22, 22:05 CET

Update - Fix has been deployed.
All the affected channel manager connections (Reservit, Travelclick, Synxis) will be restored.
Nov 22, 20:57 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 22, 19:53 CET

Nov 22, 2021

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.