Downgraded Performance
Incident Report for Mews
Resolved
The incident has been resolved, the system is operational for longer period of time. We are working towards post-mortem and further improvements to prevent this from happening in the future.
Posted Oct 17, 2020 - 19:46 CEST
Monitoring
A fix has been implemented and we are monitoring the results. No issue has been present for 30 minutes already.
Posted Oct 17, 2020 - 16:31 CEST
Update
The system is overall operational. However, we still experience small intermittent peaks of performance degradation and continue in investigation.
Posted Oct 17, 2020 - 14:12 CEST
Investigating
We are experiencing intermittent problems again and investigating the root cause.
Thank you for your patience.
Posted Oct 17, 2020 - 13:13 CEST
Monitoring
We have isolated the cause of the issue and resolved it. We will continue monitoring.
Posted Oct 17, 2020 - 12:23 CEST
Investigating
We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Posted Oct 17, 2020 - 11:34 CEST
This incident affected: Commander, Distributor, Navigator, Operator, Connector, Channel Managers, and Payment Gateways.