Applicable to hotels in Austria, Germany & Czech Republic ONLY
Unfortunately we had a bug in the migration of the VAT changes, this caused some errors in the VAT setup. We have now successfully reverted the vast majority of the data from a backup and will continue working on several remaining issues to ensure 100% accuracy.
We ask all hotels in Austria, Germany and Czech Republic to manually verify the VAT rates assigned to every Product, Rates and Services in the settings of their hotel/hostel. Once you have verified this, kindly e-mail us at firstname.lastname@example.org
as soon as possible with the outcome of your investigation.
Once we hear from you, we will run another check, to ensure that all open items are then correctly showing the right VAT rates.